Our People

Kim has been in the marketing research industry for nearly 20 years. She started the firm with nationwide qualitative recruiting and transcription and has guided the company through significant growth and achievement. Her strategy and vision evolved the firm’s transcription division into a human and technology blended solution for speech to...

Andrew has over 25 years of experience as the leader of highly successful global transformation initiatives and executer of complex technology roadmaps that shape the future of the financial services industry.  He has partnered with global strategy teams to create high-impact growth opportunities and address dynamic business challenges. He has spent...

Jean has been a vital part of Focus Forward since it was founded in 2003. She has worn many hats as the firm grew from a few people to its current size. Her expertise has been invaluable in project management, accounting, training, and many other areas.  For the past 7 years,...

Kerri joined Focus Forward after rocking the retail industry, bringing her passion for customer service to the market research world. She is an expert on the research services offered by the Focus Forward basecamp, especially in project consultation and best methodologies. Kerri’s favorite part of her role is anticipating and exceeding...

Chris joined Focus Forward in 2009 as a Database Manager and now oversees all technology initiatives across the firm. With his broad knowledge of operations, Chris can analyze user needs and suggest systems and processes that leverage technology to make operations run smoothly. Chris is a detail-oriented web developer and an...

Rachael joined Focus Forward in 2014 as a Project Manager. Rachael has a special flair for knowing just the right approach to get the best recruits for each project. She project-consults, trains her team, and ensures the exceptional results which our clients expect. When not overseeing Focus Forward’s thousands of recruitment...

Matt is our all knowledgeable guru of project management for both transcription and coding services. Beginning his career as a Transcription Support Specialist, he quickly climbed the ranks and is now Director of Transcription. Whether Matt is helping create innovative solutions for a client’s custom research needs or fitting their project...