Our People

Here is a peek at our faces and the place we work!

Meet our Team

Kim Harrison

Kim has been in the marketing research industry for nearly 20 years. She started the firm with nationwide qualitative recruiting and transcription and has guided the company through significant growth and achievement. Her strategy and vision evolved the firm’s transcription division into a human and technology blended solution for speech to...

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Kim

Andrew has over 25 years of experience as the leader of highly successful global transformation initiatives and executer of complex technology roadmaps that shape the future of the financial services industry.  He has partnered with global strategy teams to create high-impact growth opportunities and address dynamic business challenges. He has spent...

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Andrew
Jean Taylor

Jean Taylor

Executive Vice President

jean@focusfwd.com

Jean has been a vital part of Focus Forward since it was founded in 2003. She has worn many hats as the firm grew from a few people to its current size. Her expertise has been invaluable in project management, accounting, training, and many other areas.  For the past 7 years,...

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Jean
Kerri Hagan

Kerri Hagan

Client Service Manager

khagan@focusfwd.com

Kerri joined Focus Forward after rocking the retail industry, bringing her passion for customer service to the market research world. She is an expert on the research services offered by the Focus Forward basecamp, especially in project consultation and best methodologies. Kerri’s favorite part of her role is anticipating and exceeding...

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Kerri
Chris Goering

Chris Goering

Application Development Director

cgoering@focusfwd.com

Chris joined Focus Forward in 2009 as a Database Manager and now oversees all technology initiatives across the firm. With his broad knowledge of operations, Chris can analyze user needs and suggest systems and processes that leverage technology to make operations run smoothly. Chris is a detail-oriented web developer and an...

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Chris

Rachael Lynn

Qualitative Director

rlynn@focusfwd.com

Rachael has been an active member of the marketing research industry for over a decade. Rachael’s direction has helped guide her client’s and the firm’s success throughout her career, which spans from project management to her current senior leadership role. Both strategic and tactical, Rachael has a special flair for understanding...

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Rachael

Erika joined Focus Forward in 2012.  Prior to joining Focus Forward, she worked at Heffler, Radetich, and Saitta and The Richardson Company. Erika assists in the planning, direction, and coordinating of all accounting operational functions as well as any other special projects that come her way.  Outside of Focus Forward, Erika...

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Erika