About Us

Our Values

Focus Forward offers a comprehensive and consultative approach to research services. From recruitment to transcription, translation, and coding, we’re there for you, supporting each phase of your research journey to ensure it’s a success. And we do it with our core values in mind.

  • Commitment

    Dedicated to the success of our clients and our team members, we create authentic, trusted partnerships.

  • Diversity

    We nurture a supportive environment that embraces the unique talents of our team.

  • Teamwork

    Sharing our skills, knowledge, and challenges, celebrating success, and always having fun along the way.

  • Innovation

    We’re constantly focusing on innovation and technology-based solutions, to work smarter, faster, and with great quality.

  • Integrity

    We operate with transparency, building open, honest relationships through collaborative communication, creative solutions, and successful results.

Our People

Our entire team is comprised of industry professionals who are dedicated to seeing your project through recruitment to
the final transcripts and everything in between.

Kim Harrison

Kim founded Focus Forward in 2003 out of her desire to support the market research industry from the ground up. Her passion for client experience and her exceptionally high-quality standards have helped Kim grow the firm from a start-up to one of the largest independent recruitment and transcription firms supporting market

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Jean Taylor

Jean Taylor

Executive Vice President


Jean has been a vital part of Focus Forward since it was founded in 2003. She has worn many hats as the firm grew from a few people to its current size. Her expertise has been invaluable in project management, accounting, training, and many other areas.  For the past 7 years,

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Meredith Falvo

Meredith Falvo

Vice President of Business Development


Meredith began her career in market research as a project manager for a busy six room facility in mid-town Manhattan. An opportunity to manage a suburban facility brought her to Westchester County, NY where she spent the next 15 years. Meredith demonstrates her commitment to providing the highest standards of client

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Kerri Hagan

Kerri Hagan

Client Service Manager


Kerri joined Focus Forward after rocking the retail industry, bringing her passion for customer service to the market research world. She is an expert on the research services offered by the Focus Forward basecamp, especially in project consultation and best methodologies. Kerri’s favorite part of her role is anticipating and exceeding

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Chris Goering

Chris Goering

Application Development Director


Chris joined Focus Forward in 2009 as a Database Manager and now oversees all technology initiatives across the firm. With his broad knowledge of operations, Chris can analyze user needs and suggest systems and processes that leverage technology to make operations run smoothly. Chris is a detail-oriented web developer and an

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