About Us

Our Values

Focus Forward offers a comprehensive and consultative approach to research services. From recruitment to transcription, translation, and coding, we’re there for you, supporting each phase of your research journey to ensure it’s a success. And we do it with our core values in mind.

  • Commitment

    Dedicated to the success of our clients and our team members, we create authentic, trusted partnerships.

  • Diversity

    We nurture a supportive environment that embraces the unique talents of our team.

  • Teamwork

    Sharing our skills, knowledge, and challenges, celebrating success, and always having fun along the way.

  • Innovation

    We’re constantly focusing on innovation and technology-based solutions, to work smarter, faster, and with great quality.

  • Integrity

    We operate with transparency, building open, honest relationships through collaborative communication, creative solutions, and successful results.

Our People

Our entire team is comprised of industry professionals who are dedicated to seeing your project through recruitment to
the final transcripts and everything in between.

Kim Harrison

Kim founded Focus Forward in 2003 out of her desire to support the market research industry from the ground up. Her passion for client experience and her exceptionally high-quality standards have helped Kim grow the firm from a start-up to one of the largest independent recruitment and transcription firms supporting market

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Dave Pataki

Dave Pataki

Chief Operating Officer


Dave leads operations for Focus Forward and helps set the strategic direction of the firm. Through his steadfast leadership, Dave has built an outstanding team of research professionals dedicated to developing processes and programs that continue to provide the best possible results and experience to our clients. Prior to Focus Forward,

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Jean Taylor

Jean Taylor

Executive Vice President


Jean has been a vital part of Focus Forward since it was founded in 2003. She has worn many hats as the firm grew from a few people to its current size. Her expertise has been invaluable in project management, accounting, training, and many other areas.  For the past 7 years,

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Kerri Hagan

Kerri Hagan

Client Service Manager


Kerri joined Focus Forward after rocking the retail industry, bringing her passion for customer service to the market research world. She is an expert on the research services offered by the Focus Forward basecamp, especially in project consultation and best methodologies. Kerri’s favorite part of her role is anticipating and exceeding

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Samantha Clark

Client Service Manager


Samantha joins Focus Forward with 5 years of experience in the qualitative market research industry, where she’s enjoyed all aspects of project management, running internal operations, and consulting on methodologies. Prior to diving into the world of market research, Samantha spent over a decade honing her strong interpersonal skills in the

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Chris Goering

Chris Goering

Application Development Director


Chris joined Focus Forward in 2009 as a Database Manager and now oversees all technology initiatives across the firm. With his broad knowledge of operations, Chris can analyze user needs and suggest systems and processes that leverage technology to make operations run smoothly. Chris is a detail-oriented web developer and an

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