About Us

Our Values

Focus Forward offers a comprehensive and consultative approach to research services. From recruitment to transcription, translation, and coding, we’re there for you, supporting each phase of your research journey to ensure it’s a success. And we do it with our core values in mind.

  • Commitment

    Dedicated to the success of our clients and our team members, we create authentic, trusted partnerships.

  • Diversity

    We nurture a supportive environment that embraces the unique talents of our team.

  • Teamwork

    Sharing our skills, knowledge, and challenges, celebrating success, and always having fun along the way.

  • Innovation

    We’re constantly focusing on innovation and technology-based solutions, to work smarter, faster, and with great quality.

  • Integrity

    We operate with transparency, building open, honest relationships through collaborative communication, creative solutions, and successful results.

Our People

Our entire team is comprised of industry professionals who are dedicated to seeing your project through recruitment to
the final transcripts and everything in between.

Kim Harrison

Kim has been in the marketing research industry for nearly 20 years. She started the firm with nationwide qualitative recruiting and transcription and has guided the company through significant growth and achievement. Her strategy and vision evolved the firm’s transcription division into a human and technology blended solution for speech to

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Andrew has over 25 years of experience as the leader of highly successful global transformation initiatives and executer of complex technology roadmaps that shape the future of the financial services industry.  He has partnered with global strategy teams to create high-impact growth opportunities and address dynamic business challenges. He has spent

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Jean Taylor

Jean Taylor

Executive Vice President


Jean has been a vital part of Focus Forward since it was founded in 2003. She has worn many hats as the firm grew from a few people to its current size. Her expertise has been invaluable in project management, accounting, training, and many other areas.  For the past 7 years,

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Rachael has been an active member of the marketing research industry for over a decade. Rachael’s direction has helped guide her client’s and the firm’s success throughout her career, which spans from project management to her current senior leadership role. Both strategic and tactical, Rachael has a special flair for understanding

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Kerri Hagan

Kerri Hagan

Client Service Manager


Kerri joined Focus Forward after rocking the retail industry, bringing her passion for customer service to the market research world. She is an expert on the research services offered by the Focus Forward basecamp, especially in project consultation and best methodologies. Kerri’s favorite part of her role is anticipating and exceeding

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Chris Goering

Chris Goering

Application Development Director


Chris joined Focus Forward in 2009 as a Database Manager and now oversees all technology initiatives across the firm. With his broad knowledge of operations, Chris can analyze user needs and suggest systems and processes that leverage technology to make operations run smoothly. Chris is a detail-oriented web developer and an

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Erika joined Focus Forward in 2012.  Prior to joining Focus Forward, she worked at Heffler, Radetich, and Saitta and The Richardson Company. Erika assists in the planning, direction, and coordinating of all accounting operational functions as well as any other special projects that come her way.  Outside of Focus Forward, Erika

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