Join the Team

Join the Team

Focus Forward is one of the fastest growing market research firms in North America.
If you’re seeking a challenging career opportunity and stimulating work environment, look to Focus Forward, where talented individuals are the most important part of our success. We’re looking for folks who can demonstrate our philosophy of determination, innovation, passion, teamwork and trust.
Focus Forward is an equal opportunity employer. We offer the same opportunities to every individual regardless of race, religion, religious creed, color, age, sexual orientation or preference, national origin, marital status, gender, ancestry, disability or handicap, veteran status or any other classification protected by federal, state or local law.

Positions Currently Available

Qualitative Project Manager (Full Time/Remote)

Join an engaging and excited team! Our primary focus is respondents for research, and everything that surrounds the respondent, so our clients have the best possible people in their projects. With a strong emphasis on team, excellence, creativity, and innovation – these traits are cornerstones of our firm.
We are growing!

As part of our growth and change, our team is seeking a Respondent Recruitment Project Manager. This position is client facing and the hub between our internal recruitment center and our research partners and clients.

Who You Are & What You’ll Do

  • Communicate directly with your clients to understand the needs of each project and help each client through all steps of recruitment, the incentive process, transcription, and any additional service where we can support the success of the project.
  • Lead kick off calls and be an ambassador for our brand, ensuring that expectations of project specifications, quotas, delivery, timeliness and other requirements of the project exceed the client’s expectations.
  • Engage with the leadership of the recruiting department, and the firm, for the smooth recruitment of a project, and address any challenges that arise during the course of recruitment for marketing research.
  • Oversee associate project managers and the recruitment team that is dedicated to your projects, with the goal of a white glove experience for the client.
  • As a project manager, you will work closely with our clients to build trust and grow both our businesses.

What You’ll Bring

  • The ideal candidate will have at least five years’ experience in a project management role overseeing respondent recruitment in a focus group facility
    or field services firm.
  • College or Masters Degree
  • Able to manage 10 to 20 projects on average simultaneously
  • Strong comfort level in:
    • Electronic pre-screeners
    • Respondent recruitment excellence
    • Quota management
    • Invoicing
    • White glove Client Experience
  • Advanced client communication skills and ability to be proactive in problem solving. Strong background in qualitative recruitment as to being able to
    bring innovative solutions.
  • Every project has solution belief
  • Cool under pressure & a true love of juggling many tasks
  • Self-starters & independently motivated toward client success

What You Can Expect in Return:

  • Competitive salary
  • WFH option
  • Medical, Dental, and Vision benefits
  • Generous PTO policy
  • 401K program
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • Company culture of career development & industrywide impact
  • FUN colleagues and a familial culture that values each person

Apply Now

Qualitative Associate Project Manager (VIRTUAL – Full Time)

Join an engaging and excited virtual team! Our primary focus is respondents for research, and everything that surrounds the respondent, so our clients have the best possible people in their projects.

With a strong emphasis on team, excellence, creativity, and innovation – these traits are cornerstones of our firm. We are growing this year.

 Who You Are & What You’ll Do

  • Self motivated and love a fast paced, high pressure and deadline driven environment where exceeding client expectations defines success.
  • Strong proven love of technology & a natural aptitude for platforms, apps and everything computer and online driven.
  • Assist in project management setup, including but not limited to the creation and uploading of Google Docs and Google Forms, Tweeting live projects and the creation of Excel profile grids for daily client reports
  • Management of participant experience, including confirmations, reschedules and cancellations, so respondents in projects have all the information needed
  • Pull panelists from database, based on project specifications
  • Interface with qualitative department heads to assess project feasibility
  • Manipulate Excel and Google Sheets documents to identify project specific information
  • The ability to communicate professionally via phone and email in a high-volume environment

What You’ll Bring

  • College degree
  • Proven technology expertise
  • Exceptional attention to detail and follow-through with a strong sense of accountability and ownership
  • Has the ability to present information, status and issues in a clear and concise manner with the goal of driving decision
  • Can exercise a high degree of initiative, judgment, and foresight; ability to work independently after receiving direction/training
  • Analyzes situations accurately and takes effective action; reports and escalates to management as needed
  • Self-motivated, organized, and capable of managing multiple responsibilities and client projects to successful completion
  • Takes pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
  • Ability and willingness to adapt to change and work in a fast paced, time-sensitive environment
  • Proficient in Microsoft Office 2010, with emphasis on Excel skills

WHAT YOU CAN EXPECT IN RETURN:

  • Competitive salary
  • Medical, Dental, and Vision benefits
  • Generous PTO policy
  • 401K program
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • Company culture of career development & industrywide impact

Apply Now

Independent Contractors: Transcribers

Interested in joining Focus Forward as an independent English-Language or Spanish-Language transcriber? Click here for more information.

Remote Proofreader

Are you looking for a great way to earn some supplemental income? Or, perhaps a college student that needs a flexible schedule? Do you enjoy detailed work? If you said yes to any of these, then we need to talk to you!

We have an amazing remote work opportunity to join a company that is experiencing exponential growth. Since 2003, Focus Forward has been the market research industry leader in nationwide qualitative recruiting and transcription. We have been recognized as a three time Inc. 5000 winner, three time Philly Top 100 winner and a 40 Under 40 winner! Join our team as we work to assist our clients to better understand their products and services.

You’ll have the flexibility and the convenience of working from home

Part-Time Schedule

You’ll choose your own schedule from a block of available hours, working around your other responsibilities. Ideal for stay-at-home parents, care-givers, those who are home-bound, retirees, college students, veterans, military spouses, or anyone looking to work part time.

You are able to provide a minimum of 25 hours of availability, within the following days/hours:

  • Sunday-Monday, Wednesday thru Friday with availability between the hours of 8:00 am and 8:00 pm eastern time. Sunday hours mandatory.


Responsibilities and Duties

  • Proofread, edit, and quality check Microsoft Word document transcripts for accuracy
  • Provide notes for market research interviews via phone line, streaming video/audio and recorded audio
  • Review applicant test submissions and assist in hiring independent contractors
  • Provide feedback via email to transcribers


Qualifications and Skills

The ideal candidate will have the following qualifications:

  • Intermediate to Advanced knowledge of Microsoft Word & Excel
  • Superb attention to details
  • Mastery of the English language, including both punctuation and grammar rules (Spanish proficiency preferred as well)
  • Self-motivated, proactive, “can-do” attitude
  • Ability to work independently
  • Must have a working computer with high-speed Internet access to work from home, as needed
  • Associates Degree preferred; work experience may be considered in lieu of degree


We offer:

  • $12.00 an hour to start
  • 401k plan for qualified employees
  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • This is the perfect opportunity for Retirees, Moms, Students and second job seekers needing a flexible schedule

Apply Now

Market Research Recruiter (VIRTUAL- Part Time)

Perfect part-time remote job for anyone, including Students, Retirees, Moms and second job seekers.

Focus forward has an amazing opportunity for you to become part of our team. We are seeking part-time Market Research Recruiters to work remotely.  NO EXPERIENCE NECCESARY-NO SELLING /COLD CALLING INVOLVED

** College students this is a great resume builder as well as a chance to develop skills that can be applied to a wide variety of professions** Great opportunity to gain experience in Market Research.


Perfect entry level position for those entering or re-entering the workforce.

We are a marketing research company involved in the recruitment of quality candidates to participate in paid marketing research opportunities, such as focus groups.  As a Market Research Recruiter, you are assigned the important task of screening possible candidates who will eventually take part in studies for our clients.  You will exchange initial contact with these applicants, using your skills and judgment to determine the best candidates to participate in the paid research projects.   We rely on you to use your expertise to determine if the candidate is qualified, articulate, and can easily express his/her views. There will be no cold calls made, as most candidates have applied to be part of a study.

At Focus Forward we value your happiness, time, and dedication.   We respect work life balance and flexible schedules.

We offer:

  • A fun, fast-paced and progressive environment
  • Open 6 days a week with flexible part-time hours
  • A starting wage of $12.00/hour
  • Opportunities for advancement and establish a career in market research.
  • 401k plan for qualified applicants

 

Part-Time Schedule

You will choose your own schedule from a block of available hours, working around your other responsibilities. Ideal for retirees, college students, veterans, military spouses, or anyone looking to work part time.

You can provide a minimum of 3 days of availability, within the following days/hours:

  • Mon-Fri 9 am – 5:00 pm
  • Occasional Saturdays 9am– 5:00pm

The ideal candidate will have the following qualifications:

  • Comfortable using Microsoft Excel & Google Sheets
  • Comfortable speaking on the phone
  • Detail oriented
  • Able to work in a fast-paced environment.
  • Available to work at least 3 days per week Monday through Saturday.

Apply Now