Kenya joins Focus Forward with over 30 years in the research industry. Starting with a small firm in Chapel Hill, NC, Kenya progressed from a research interviewer to becoming a Call Center Director in Virginia Beach.
With work experience ranging from “mom-and-pop” vendors to multi-million-dollar clients, Kenya focuses on client satisfaction and retention, while ensuring that projects are completed as expected.
Kenya brings unique insights into what and who pushes our industry forward. She always strives to bring a calm and confident approach to manage people and processes, while keeping everyone motivated to excel.
In her non-work hours, Kenya enjoys quiet family life with her husband Charles. Their kids are “grown and gone” which gives Kenya plenty of time to experiment with the culinary arts, enjoy a good glass of wine, and live for times when the beach is empty, or at least free of tourists!