Join the Team

Join the Team

Join the Team

Join the Team

Join the Team

Focus Forward is one of the fastest growing market research firms in North America.

If you’re seeking a challenging career opportunity and stimulating work environment, look to Focus Forward, where talented individuals are the most important part of our success. We’re looking for folks who can demonstrate our philosophy of determination, innovation, passion, teamwork and trust.
Focus Forward is an equal opportunity employer. We offer the same opportunities to every individual regardless of race, religion, religious creed, color, age, sexual orientation or preference, national origin, marital status, gender, ancestry, disability or handicap, veteran status or any other classification protected by federal, state or local law.

Positions Currently Available

Part-Time

None Available

Contract

None Available

Qualitative Recruiting Project Manager (Full Time)

Join an engaging and excited team! Our primary focus is respondents for research, and everything that surrounds the respondent, so our clients have the best possible people in their projects. With a strong emphasis on team, excellence, creativity, and innovation – these traits are cornerstones of our firm. We are growing!

As part of our growth and change, our team is seeking a Respondent Recruitment Project Manager. This position is client facing and the hub between our internal recruitment center and our research partners and clients.

Who You Are & What You’ll Do

  • Communicate directly with your clients to understand the needs of each project and help each client through all steps of recruitment, the incentive process, transcription, and any additional service where we can support the success of the project.
  • Lead kick off calls and be an ambassador for our brand, ensuring that expectations of project specifications, quotas, delivery, timeliness and other requirements of the project exceed the client’s expectations.
  • Engage with the leadership of the recruiting department, and the firm, for the smooth recruitment of a project, and address any challenges that arise during the course of recruitment for marketing research.
  • Oversee associate project managers and the recruitment team that is dedicated to your projects, with the goal of a white glove experience for the client.
  • As a project manager, you will work closely with our clients to build trust and grow both our businesses.

What You’ll Bring

  • The ideal candidate will have at least five year’s experience in a project management role overseeing respondent recruitment in a focus group facility or field services firm.
  • College or Masters Degree
  • Able to manage 10 to 20 projects on average simultaneously
  • Strong comfort level in:
    • Electronic pre-screeners
    • Respondent recruitment excellence
    • Quota management
    • Invoicing
    • White glove Client Experience
  • Advanced client communication skills and ability to be proactive in problem solving. Strong background in qualitative recruitment as to being able to bring innovative solutions.
  • Every project has solution belief
  • Cool under pressure & a true love of juggling many tasks
  • Self-starters & independently motivated toward client success

 

WHAT YOU CAN EXPECT IN RETURN:

  • Competitive salary
  • WFH option
  • Medical, Dental, and Vision benefits
  • Generous PTO policy
  • 401K program
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • Company culture of career development & industrywide impact
  • FUN colleagues and a familial culture that values each person
  • Office wide celebrations and frequent catered lunches


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Qualitative Recruiting Associate Project Manager (Full Time)

Join an engaging and excited team! Our primary focus is respondents for research, and everything that surrounds the respondent, so our clients have the best possible people in their projects. With a strong emphasis on team, excellence, creativity, and innovation – these traits are cornerstones of our firm. We are growing!

As part of our growth and change, our team is seeking a Respondent Recruitment Associate Project Manager. This position is client facing and the hub between our internal recruitment center and our research partners and clients.

Who You Are & What You’ll Do

  • Love a fast paced, high pressure and deadline driven environment where exceeding client expectations defines success.
  • Strong proven love of technology & a natural aptitude for platforms, apps and everything computer and online driven.
  • You will use your tech skills to create prescreens in our platform
  • You will create phone interview schedules for projects
  • Assist in project management setup, including but not limited to the creation and uploading of Google Docs and Google Forms, Tweeting live projects and the creation of Excel profile grids for daily client reports
  • Management of participant experience, including confirmations, reschedules and cancellations, so respondents in projects have all the information needed
  • Pull panelists from database, based on project specifications
  • Interface with qualitative department heads to assess project feasibility
  • Manipulate Excel documents to identify project specific information

What You’ll Bring

  • College degree
  • Proven technology expertise
  • Exceptional attention to detail and follow-through with a strong sense of accountability and ownership
  • Has the ability to present information, status and issues in a clear and concise manner with the goal of driving decision
  • Can exercise a high degree of initiative, judgment, and foresight; ability to work independently after receiving direction/training
  • Analyzes situations accurately and takes effective action; reports and escalates to management as needed
  • Self-motivated, organized, and capable of managing multiple responsibilities and client projects to successful completion
  • Takes pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
  • Ability and willingness to adapt to change and work in a fast paced, time-sensitive environment
  • Proficient in Microsoft Office 2010, with emphasis on Excel skills

 

WHAT YOU CAN EXPECT IN RETURN:

  • Competitive salary
  • WFH option
  • Medical, Dental, and Vision benefits
  • Generous PTO policy
  • 401K program
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • Company culture of career development & industrywide impact
  • FUN colleagues and a familial culture that values each person
  • Office wide celebrations and frequent catered lunches


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