If you’re seeking a challenging career opportunity and stimulating work environment, look to Focus Forward, where talented individuals are the most important part of our success. We’re looking for folks who can demonstrate our philosophy of determination, innovation, passion, teamwork and trust.

Qualitative Recruiting Project Manager (Full Time/Remote)

Join an engaging and excited team! Our primary focus is respondents for research, and everything that surrounds the respondent, so our clients have the best possible people in their projects. With a strong emphasis on team, excellence, creativity, and innovation – these traits are cornerstones of our firm. We are growing!

As part of our growth and change, our team is seeking a Respondent Recruitment Project Manager. This position is client facing and the hub between our internal recruitment center and our research partners and clients.

Who You Are & What You’ll Do

• Communicate directly with your clients to understand the needs of each project and help each client through all steps of recruitment, the incentive process, transcription, and any additional service where we can support the success of the project.
• Lead kick off calls and be an ambassador for our brand, ensuring that expectations of project specifications, quotas, delivery, timeliness and other requirements of the project exceed the client’s expectations.
• Engage with the leadership of the recruiting department, and the firm, for the smooth recruitment of a project, and address any challenges that arise during the course of recruitment for marketing research.
• Oversee associate project managers and the recruitment team that is dedicated to your projects, with the goal of a white glove experience for the client.
• As a project manager, you will work closely with our clients to build trust and grow both our businesses.

What You’ll Bring

• The ideal candidate will have at least five year’s experience in a project management role overseeing respondent recruitment in a focus group facility or field services firm.
• College or Masters Degree
• Able to manage 10 to 20 projects on average simultaneously
• Strong comfort level in:
  • Electronic pre-screeners
  • Respondent recruitment excellence
  • Quota management
  • Invoicing
  • White glove Client Experience
• Advanced client communication skills and ability to be proactive in problem solving. Strong background in qualitative recruitment as to being able to bring innovative solutions.
• Every project has solution belief
• Cool under pressure & a true love of juggling many tasks
• Self-starters & independently motivated toward client success

 

WHAT YOU CAN EXPECT IN RETURN:

• Competitive salary
• WFH option
• Medical, Dental, and Vision benefits
• Generous PTO policy
• 401K program
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• Company culture of career development & industrywide impact
• FUN colleagues and a familial culture that values each person
• Office wide celebrations and frequent catered lunches

Qualitative Recruiting Associate Project Manager (VIRTUAL – Full Time)

Join an engaging and excited virtual team! Our primary focus is respondents for research, and everything that surrounds the respondent, so our clients have the best possible people in their projects.

With a strong emphasis on team, excellence, creativity, and innovation – these traits are cornerstones of our firm. We are growing this year.

 Who You Are & What You’ll Do

• Self motivated and love a fast paced, high pressure and deadline driven environment where exceeding client expectations defines success.
• Strong proven love of technology & a natural aptitude for platforms, apps and everything computer and online driven.
• Assist in project management setup, including but not limited to the creation and uploading of Google Docs and Google Forms, Tweeting live projects and the creation of Excel profile grids for daily client reports
• Management of participant experience, including confirmations, reschedules and cancellations, so respondents in projects have all the information needed
• Pull panelists from database, based on project specifications
• Interface with qualitative department heads to assess project feasibility
• Manipulate Excel documents to identify project specific information

• The ability to communicate professionally via phone and email in a high-volume environment

 

 What You’ll Bring

• College degree
• Proven technology expertise
• Exceptional attention to detail and follow-through with a strong sense of accountability and ownership
• Has the ability to present information, status and issues in a clear and concise manner with the goal of driving decision
• Can exercise a high degree of initiative, judgment, and foresight; ability to work independently after receiving direction/training
• Analyzes situations accurately and takes effective action; reports and escalates to management as needed
• Self-motivated, organized, and capable of managing multiple responsibilities and client projects to successful completion
• Takes pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
• Ability and willingness to adapt to change and work in a fast paced, time-sensitive environment
• Proficient in Microsoft Office 2010, with emphasis on Excel skills

WHAT YOU CAN EXPECT IN RETURN:

• Competitive salary
• Medical, Dental, and Vision benefits
• Generous PTO policy
• 401K program
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• Company culture of career development & industrywide impact

Client Services Manager (Full Time)

Come join our team! Focus Forward is the market research industry leader in qualitative focus group recruiting services, incentive processing & transcription. We are currently seeking an experienced full-time Client Services Manager to assist us in expanding our firm.

The Client Services Manager is responsible for building relationships with clients of Focus Forward across all company divisions.  You will be generating new leads, taking relationships from RFP & marketing, and moving forward relationships generated from your efforts and the prospecting efforts of senior management.

A regular outreach schedule to assigned accounts is required to retain current business and establish new relationships.

Essential Job Functions:

• Able to develop leads from cold calling & the ability to grow relationships and make new qualitative and transcription relationships within a client organization
• Effective skills to present costs, follow up on proposals, and see through from a bid to client success and building a relationship.
• Develop leads in relationships
• Quote RFPs to outside clients. Cost requests come in via email or phone and this role will need to: speak with the client to clarify, quote the RFP & call the client to motivate them to use our services
• Negotiate the project with the client to match the services we offer with what is needed
• Become the in-house expert on the services we provide from an operational standpoint

Job Requirements/Qualifications:

• BA/BS from an accredited university or college
• Strong sales pipeline experience with proven goal achievement
• Solid knowledge of Outreach IO as an email & communication platform

• Successful negotiation strategies and skills
• Ability to build and maintain strong client relationships
• Exceptional interpersonal & communication skills

• Flexibility and willingness to travel as needed to develop business

• Experience with Zoho, Outlook, ZoomInfo
• Market research experience

 

This Opportunity offers the following:

You will become part of an entrepreneurial company culture that actively recognizes and values our people. Impact matters to us, and the team is dedicated to winning relationships.

We offer a comprehensive benefit package, flexible hours and workspace, and we also support the selling and relationship growth efforts of our team. We offer a competitive base, excellent benefit and holiday package and generous revenue share for our client development team.

• Competitive Compensation: Base + Commission on Sales
• Generous Paid Time Off (PTO) and Paid Holidays
• Comprehensive Benefits package: Medical, Dental, Vision, and Prescription Plans
• Company paid Life & Long-Term disability insurance
• 401(k)
• Growth and Development Opportunities

Independent Contractors: Transcribers

Interested in joining Focus Forward as an independent English-Language or Spanish-Language transcriber? Click here for more information.

Market Research Recruiter (Part Time)

Perfect part-time job for anyone, including Students, Retirees, Moms and second job seekers

Focus forward has an amazing opportunity for you to become part of our team. We are seeking part-time Market Research Recruiters that will work remotely but are within driving distance of our Wayne, PA office.  NO EXPERIENCE NECCESARY-NO SELLING INVOLVED

** College students this is a great resume builder as well as a chance to develop skills that can be applied to a wide variety of professions** Great opportunity to gain experience in Market Rearch

 Perfect entry level position for those entering or re-entering the workforce

We are a marketing research company involved in the recruitment of quality candidates to participate in paid marketing research opportunities, such as focus groups.  As a Market Research Recruiter, you are assigned the important task of screening possible candidates who will eventually take part in studies for our clients.  You will exchange initial contact with these applicants, using your skills and judgment to determine the best candidates to participate in the paid research projects.   We rely on you to use your expertise to determine if the candidate is qualified, articulate, and can easily express his/her views.

At Focus Forward we value your happiness, time, and dedication.   We respect work life balance and flexible schedules.

We offer:

• A fun, fast-paced and progressive environment
• Open 6 days a week with flexible part-time hours
• A starting wage of $12.00/hour
• Opportunities for advancement and establish a career in market research
• 401k plan with generous match to qualified applicants
• Casual dress code and friendly work environment
• Company sponsored outings and events
• Break area stocked with complimentary snacks and drinks

 

Part-Time Schedule

You’ll choose your own schedule from a block of available hours, working around your other responsibilities. Ideal for retirees, college students, veterans, military spouses, or anyone looking to work part time.

You are able to provide a minimum of 3 days of availability, within the following days/hours:

• Mon-Fri 8am – 5:00pm and 5:00pm  – 9:00pm

• Sat  8am– 5:00pm

The ideal candidate will have the following qualifications:

• Comfortable using Microsoft Excel
• Comfortable speaking on the phone
• Detail oriented
• Able to work in a fast paced environment
• Available to work at least 3 consecutive days, Monday through Saturday.

Forward your resume to resume@focusfwd.com