Join the Team

Join the Team

Join the Team

Join the Team

Join the Team

Focus Forward is one of the fastest growing market research firms in North America.

If you’re seeking a challenging career opportunity and stimulating work environment, look to Focus Forward, where talented individuals are the most important part of our success. We’re looking for folks who can demonstrate our philosophy of determination, innovation, passion, teamwork and trust.

Focus Forward is an equal opportunity employer. We offer the same opportunities to every individual regardless of race, religion, religious creed, color, age, sexual orientation or preference, national origin, marital status, gender, ancestry, disability or handicap, veteran status or any other classification protected by federal, state or local law.

Positions Currently Available

Transcription Support Specialist (Part Time)

Supervisor:  Executive Director

Job Purpose:  The Transcription Support Specialist is responsible for assisting project directors accomplish their operational tasks.  In addition, he/she has a broad knowledge of our processes, our formats and of transcription in general.  The support specialist serves as a knowledge base for the proofreading team, and is able to accomplish all tasks, short of general client correspondence, that project managers handle.  Focus Forward, LLC emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

Typical Physical Demands:  Regular use of hands to manipulate office equipment, phones and computer keyboard.  Frequently sit and stand to do clerical work, including maintaining files, reports and binder logs.  Regularly lift and move office supplies up to 20 pounds.

Typical Work Conditions:  Work is performed in an office environment.  Employee frequently interacts directly with staff members throughout the company and clients during the workday in both verbal and written forms.  Work may require occasional weekend and/or evening work.

Essential Job Functions:

  1. Entering/assigning transcription units in project management system
  2. Answering transcriber inquiries
  3. Reassigning transcription units as necessary
  4. Answering proofreader inquiries
  5. Pulling key transcriber reports on a scheduled basis, in order to keep pool up to date
  6. Updating and editing instructional documentation (Internal & External)
  7. Creating new task tutorials
  8. Proofreading, Note taking, Transcribing
  9. Follow-up with transcribers for overdue assignments
  10. Processing paperwork and onboarding new transcribers
  11. Perform other tasks as needed

Associate Project Manager (Full Time)

We are currently seeking a full-time (Monday to Friday from 8am to 5pm) Associate Project Manager to assist Project Managers on nationwide market research projects.  The ideal candidate will be tech-minded, have experience in a fast-paced environment and possess a strong attention to detail.

Responsibilities include but are not limited to:

  • Survey testing
  • Creating phone interview schedule for projects
  • Assist in project management setup, including but not limited to the creation and uploading of Google Docs and Google Forms, Tweeting live projects and the creation of Excel profile grids for daily client reports
  • Management of participant experience, including confirmations, reschedules and cancellations
  • Assist in the database set up and execution of qualitative projects within Focus Forward’s database system and online survey-creation platform
  • Pull panelists from database, based on project specifications
  • Interface with qualitative department heads to assess project feasibility
  • Manipulate Excel documents to identify project specific information


Experience that would be an asset to our firm:

  • Exceptional attention to detail and follow-through
  • Exercising a high degree of initiative, judgment, and foresight
  • Analyzes situations accurately and takes effective action
  • Self-motivated and pro-active with an entrepreneurial spirit
  • Excelling in a results driven, fast paced, deadline oriented environment
  • Proficient in Microsoft Office 2010, with emphasis on Excel skills
  • Excellent ability to multi-task

Comprehensive Benefits Package.  Submissions without salary requirements will not be considered.

Independent Contractors: Transcribers

Interested in joining Focus Forward as an independent English-Language or Spanish-Language transcriber? Click here for more information.

Proofreader (Part Time)

We are seeking a part-time Proofreader to join our Transcription Department.  The responsibilities of this position will include, but are not limited to experience in:

  • Proofread Microsoft Word document transcripts for accuracy against an audio file
  • Transcribe notes for market research interviews via phone line, streaming video/audio or recorded audio
  • Review applicant test submissions and assist in hiring independent contractors
  • Provide feedback via email to transcribers

The ideal candidate will have the following qualifications:

  • Intermediate to Advanced knowledge of Microsoft Word & Excel
  • Superb attention to details
  • Mastery of the English language, including both punctuation and grammar rules
  • Self-motivated, proactive, “can-do” attitude
  • Ability to work independently
  • Must have a working computer with high-speed Internet access to work from home, as needed
  • Associates Degree preferred; work experience may be considered in lieu of degree

Our corporate offices are in Wayne, PA office. Slight preference is given to candidates who can commute to Wayne on a regular basis but we also hire nationwide. Hourly rate is $12 per hour.

Market Research Recruiter (Part Time)

Focus Forward has an amazing opportunity for you to become part of our team. We are seeking part-time Market Research Recruiter to work in our Wayne, PA office. We are a marketing research company involved in the recruitment of quality candidates to participate in paid marketing research opportunities, such as focus groups.  As a Market Research Recruiter, you are assigned the important task of screening possible candidates who will eventually take part in studies for our clients.  You will exchange initial contact with these applicants, using your skills and judgment to determine the best candidates to participate in the paid research projects.   We rely on you to use your expertise to determine if the candidate is qualified, articulate, and can easily express his views. There will be no cold calls made, as most candidates have applied to be part of a study.

At Focus Forward we value your happiness, time, and dedication.   We respect work life balance and flexible schedules. We reward our employees with company sponsored outings and events such as bowling, painting, and happy hours, to name a few. When goals are met, we sponsor lunch or provide other rewards. Our break area is stocked with complimentary snacks and friendly faces. Focus Forward is interested in more than just your presence. We are interested in your success and happiness, as well as potential growth within the organization.  Focus Forward is an Equal Opportunity Employer.

We offer:

  • A fun, fast-paced and progressive environment
  • A flexible part-time schedule
  • A starting wage of $11.50/hour
  • Opportunities to advance and establish a career in market research


The ideal candidate will have the following qualifications:

  • Comfortable using Microsoft Excel
  • Comfortable speaking on the phone
  • Detail oriented
  • Able to work in a fast paced environment
  • Available to work at least 3 consecutive days, Monday through Saturday.